Deleting an Afterpay account may become necessary for various reasons. You might want to limit your spending, switch to a different payment platform, or clean up your digital footprint. This article will guide you through deleting your Afterpay account step by step and will answer some frequently asked questions at the end.
Prepare for Account Deletion
Before deleting your Afterpay account, ensure you’ve completed the following steps:
Settle Outstanding Payments
Clear any outstanding balances on your account. Afterpay will not let you delete your account if you still have pending payments. Contact Afterpay’s customer support team for assistance if you encounter any issues.
Unlink Your Payment Methods
Remove all linked credit or debit cards from your account to prevent unexpected charges. To do this, navigate to the “Payment Methods” section of your Afterpay account and delete each linked card.
Contact Afterpay Customer Support
Afterpay does not provide an automated process for account deletion. Instead, you must contact their customer support team to request an account closure.
Submit a Support Request
Visit the Afterpay contact page, and submit a support request. Choose “Account & Profile” as the category, and select “Close my account” as the subcategory. Provide all required information and explain why you want to close your account.
Verify Your Identity
Afterpay may require verifying your identity before proceeding with the account deletion process. They might ask you to provide your full name, address, email address, phone number, and other account details. Be prepared to provide this information promptly to avoid delays.
Receive Confirmation
Once Afterpay’s customer support team processes your request and verifies your identity, they will delete your account. You should receive a confirmation email once the process is complete.
Frequently Asked Questions
Can I reopen my Afterpay account after deletion?
No, it cannot be reopened once your Afterpay account is deleted. If you wish to use Afterpay again in the future, you will need to create a new tab with a different email address.
What happens to my purchase history after deleting my account?
When you delete your Afterpay account, all your account information, including your purchase history, will be permanently removed. Before closing your budget, consider saving any vital purchase records or receipts for your records.
Can I delete my Afterpay account if I have pending payments?
No, you must first clear any outstanding balances on your account before you can request account deletion. Contact Afterpay’s customer support for assistance if you encounter issues earning credit.